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What is Fitbit Care and How Does it Work?

What is Fitbit Care? Fitbit Care is a new service from Fitbit designed to provide customers with personalized support and guidance. The service offers free access to expert care through phone calls, chat or email. It also provides users with a series of tools and resources to help them achieve better health and fitness goals.

The program includes a mobile app, web portal, and live virtual coach. Users can connect with a personal coach who helps them set goals, track progress, and receive feedback.

Fitbit Care was launched at CES 2019, where the company announced its plans to offer 24/7 customer support via phone, chat and email. This service is currently only available in the US. The program aims to improve customer experience by providing personalized support and guidance. It also allows customers to get answers to their questions faster and easier.

Fitbit and Wearable Devices

Fitbit has become well-known over the last 10 years for fitness monitors that allow you track your health and fitness. They also offer apps to improve your lifestyle and help you to achieve your health goals.

Fitbit was founded in 2007 by James Park who wanted to create a device that would motivate people to get fit. In 2009, he launched his first wearable tracker called the Zip. Since then, Fitbit has grown into a global leader in the wearable Devices industry.

Wearable technology is becoming increasingly popular among fitness enthusiasts. Fitbit is one of the most well-known brands in the industry, and its products include wristbands, smart watches, activity trackers, and sleep monitors.

While Fitbit is a good example of a brand that uses wearable technology effectively, there are plenty of others.

How Does Fitbit Care Work?

Check out the video below to see a few details of how Fitbit Care actually works:

Fitbit Care is built around a simple idea: It is based on Fitbit’s claim that they know what matters most to their users, so they made a platform where the user could get the answers and advice they need when it comes to achieving their health and fitness goals.

They created a team of experts who listen carefully to each user’s needs and give tailored recommendations based on that person’s unique situation. Their care plans are customized to address common issues, such as nutrition, sleep, stress management, activity, and weight loss. For example, some Fitbit users needed help with Fitbit not tracking sleep and Fitbit Care was able to assist.

Users receive access to a live virtual coach through a combination of a smartphone app and a dedicated web portal. They can connect with their coach whenever they are ready and ask questions at any time.

At the same time, Fitbit Care makes sure users are always up-to-date with the latest information on diet and exercise trends as well as industry news.

What Kind of Support Is Available?

Fitbit Care is the official customer service line for Fitbit products.

It is designed to help customers troubleshoot any issues they might encounter with their product and provide general guidance and advice on how best to use this device.

This can range from simple questions on how to use a feature to more complex inquiries about technical problems.

To begin with, you can contact Fitbit directly by sending an email to

You can also reach them via Twitter (@fitbit), Facebook (Facebook.com/Fitbit), YouTube (YouTube.com/FitbitOfficial), and Instagram (Instagram.com/fitbit).

The new service comes as part of Fitbit’s commitment to its customers. As per Fitbit, “We are dedicated to providing a platform where everyone feels empowered to improve their lives.”

With Fitbit Care, people can now log into a secure portal to discuss any questions they might have regarding their fitness activities. They can also interact with a personal coach to ask fitness queries and get recommendations.

Which Plans Are Available?

The best thing about Fitbit care is that it gives you the option to choose between premium plans. Premium plans come with more features than basic plan but the price difference is huge.

Premium plans cost $5, $10, $15 and $20 per month for 1 year, 2 years, 3 years and 5 years respectively. But before you sign up for any plan, make sure to check if your fitness tracker qualifies under any feature list of the Plan. You might opt for the cheaper plan but later find yourself in trouble when your device falls off from the list.

Basic Plan – This plan costs only $0.99 per month. The basic plan includes all the features available in the other plans except the coaching.

Premium Plus Plan – This plan costs $4.99 per month. This plan has all the features of the Basic plan plus the ability to add another Fitbit or Apple Watch to your account.

Premium Gold Plan – This plan costs a whopping $9.99 per month. With this plan, you will be able to get unlimited access to Fitbit Care support and coaching.

How Does It Work?

When you first open the app, you need to create an account. You can do so either by logging in using your existing Fitbit account or creating one.

Once you’ve created an account, you’ll see a screen asking you to select which plan you want to subscribe to.

Once you’ve selected the plan, you’ll be taken to the next page where you can read the terms and conditions of the plan. If you agree to these terms and conditions, you can proceed further.

If you don’t agree, then you’ll be asked to review the terms and conditions once again. After reviewing them, you can continue.

Next, you’ll be given two options: Ask a question and Get Help.

Ask A Question – When you click on this button, you’ll be directed to the Fitbit Care FAQs section. Here, you can pose a query related to anything from how to set goals to how to pair your watch.

Get Help – This button takes you to the Fitbit Care Support team. Here, you can submit a ticket for help.

After submitting a ticket, you’ll receive a confirmation mail stating whether your request was accepted or rejected. In case your request was rejected, you’ll be provided with reasons why it was rejected.

Final Thoughts on What is Fitbit Care?

What is Fitbit Care and how does it work?

Fitbit Care is a new service offered by Fitbit. This service allows users to pay $10 per month to receive premium support from their company.

This is a pretty interesting idea because it gives people access to a team of experts who can answer questions about their product.

The only downside is that you must first purchase a Fitbit device to qualify for this service. But, that is not really a downside considering all the benefits you get when owning one of their many wearable devices.

Another thing to note is that Fitbit Health Solutions is now a part of Google. The many benefits of their health solutions can be found on their website at Fitbit.com.

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